MADreads

I heard a radio interview with Amas Tenumah about his book, Waiting for Service: an Insider’s Account of Why Customer Service is Broken and Tips to Avoid Bad Service. I was eager to read this book for two reasons: 1) to improve my attitude and patience when dealing with customer service at, say, AT&T, and 2) to improve my own skills in delivering customer service.

Tenumah, a motivational speaker and former customer service consultant, writes that most businesses have small customer service departments and budgets - and little incentive to improve. This is news?

Anyone who's known me for a while as a reader knows I can dig my feet in when a book becomes too popular. If I read a book before it became hugely popular, great. But if it's become hugely popular? I'm far more likely to not read it then. If I'm being honest here (and why else would I start talking about this?), I'll admit I like to be the discoverer of the books. I like to find the gems before everyone else. My petty confession of the day.

Elena quiere aprender a montar en bici, pero cada vez que lo intenta... ¡CATAPLAM! ¡CATAPLOM! ¡CATAPLUM! Después de su tercer intento y su tercer choque, Elena está lista para rendirse, pero un amigo la anima a intentarlo de nuevo y ¡adelante! Este libro de primer lector es un recuerdo de que la única forma de mejorar en algo es practicar.

También disponible en inglés / also available in English

Fiji in 1914 would appear to be a perfect island paradise. For constable Akal Singh, it is at is best a purgatory, hopefully a temporary one. Far from the turmoil of the Great War, far from the desperately poor regions of the British Empire, for Singh, it is just far from everything; far from his family in the Punjab, far from his beloved billeting in Hong Kong. But one thing that is uncomfortably close is racial prejudice, particularly as Fiji is an island divided. At the top sits the small British elite, owners of the sugar cane plantations that forms the colony’s economic backbone.